How A Fulfilment Centre Improves Your Customer Experience

In today’s highly competitive e-commerce landscape, every brand strives to make a lasting impression on customers. One of the key elements that impacts customer loyalty and brand perception is the unboxing experience. This is especially crucial for supplements and beauty brands, where trust and authenticity play a vital role in attracting and retaining customers. In this article, we explore the importance of the unboxing experience and how partnering with a fulfilment centre can take your supplements brand to new heights.

Why the unboxing experience matters

The unboxing experience is the culmination of a customer’s journey with your brand, from the moment they place an order to the exciting moment they open their package. It presents a unique opportunity for your customers to create a memorable, emotional connection with your brand.

A well-crafted unboxing experience can:

Strengthen Brand Perception: A thoughtfully designed package reflects the brand’s values and identity, reinforcing the customer’s trust in your product’s quality and authenticity.

Boost Customer Engagement: An engaging unboxing experience encourages customers to share their excitement on social media, generating organic word-of-mouth marketing and brand exposure.

Increase Customer Loyalty: When you invest in creating quality packaging, customers feel valued and are more likely to become repeat buyers and brand advocates.

Differentiate Your Brand: With countless competitors vying for attention, a satisfying unboxing experience sets your brand apart, leaving a lasting impression on customers.

Create a memorable unboxing experience

Branded Packaging Solutions: It is important to have a fulfilment partner that offers custom packaging processes tailored to your brand’s unique identity. Distinguish yourself with branded packaging to build loyalty and improve your customers’ experience. According to Macfarlane’s Unboxing Survey, 41% of consumers reported branded packaging encourages repeat purchases, and 61% of consumers get more excited about a parcel arriving if the packaging is branded.

Environmental Impact: Customers increasingly show distaste for receiving parcels packed in unnecessarily large boxes with large amounts of wasted space packed with fillers. With environmental responsibility becoming a top priority for both retailers and consumers in recent years, this is a valuable conversation to have with your fulfilment provider regarding how your package is presented.

Quality Assurance: Should the flyer be at the top or the bottom to avoid crumpling? A simple question, yet it may alter your customer’s perception. Choosing a fulfilment centre that employs strict protocols ensures that your products are stored, handled, and shipped with the utmost care, reducing the risk of damage and product spoilage during transit and ensuring they arrive in exceed your customers’ expectations.

How OG Logistics can help your brand

The unboxing experience is a powerful tool that brands can leverage to create strong emotional connections with customers. By partnering with a suitable fulfilment & freight provider like OG Logistics, you can enhance your offering leading to improved customer satisfaction.

As your brand grows, managing fulfilment in-house becomes overwhelming and costly. A fulfilment provider can effectively scale your services and lower operating costs, allowing you to focus on core brand strategies and innovation.


Start your journey today with OG Logistics – a complete 3PL provider.

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